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Maaori Health Inpatient Services

The Maaori Health Inpatient Provider Arm Service is a Monday to Friday 0800 – 1630 whaanau-centred and outcomes-focused service that provides support to all Maaori patients and their whaanau who are admitted to a Counties Manukau Health hospital. The service links patients and their whaanau with Maaori and non-Maaori community providers to reduce risks of readdressing need, through the utilisation of tools, processes and enablers across the health and disability system.

Service Objectives

  • To support seamless care transitions through the healthcare system for Tamariki-Mokopuna, Maaori patients with high health needs and their whaanau.
  • To work with whaanau to identify goals and implement strategies or interventions to reduce avoidable hospital admissions.
  • To improve engagement with primary care Maaori and non-Maaori community providers and promote healthy lifestyles to ensure Maaori patients and their whaanau are supported on discharge from hospital.

Service Delivery and Coverage

There are three key areas in the hospital that the Maaori Health Provider Arm Service focuses on:

  1. High Complex Needs - The service aims to support Maaori with high complex health and social needs including Long Term Conditions, to ensure they get access to services earlier than they otherwise would, in a planned, proactive model of integrated care. The service combines a whaanau-centred care and case management approach to service delivery. Following an admission to hospital, a process of engagement – assessment – and transition to self-management is followed.
  2. Mama, Pepi, Tamariki - The service aims to support Maaori mothers, their babies and children from inception to 14 years, who would be classified as vulnerable and high risk of poor maternal health outcomes due to a range of clinical and social factors. The service will ensure they get access to the services at an early stage using a planned and proactive model of care. The service combines a whaanau-centred model of care and case management approach through appropriate community providers, to service delivery.
  3. Critical and Complex Care (Advanced Care Planning) - The service aims to support Maaori admitted to Intensive Care Unit (ICU), Coronary Care Unit (CCU), High Dependency Unit (HDU), Burns Unit and Spinal Unit. Cultural and Tikanga support, along with bereavement and grief support is provided to whaanau.

Common interventions include but are not limited to:

service navigation and/or coordination where appropriate in the hospital setting and support for:

  • whaanau hui/group conferences
  • health literacy/education/advocacy
  • housing/ accommodation
  • budgeting

More Information

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