Important: In line with the governments directive that we are to escalate to COVID-19 Alert Level 4, all DHB facilities will be adopting a no visitors policy with only a few exceptions. Learn More

What matters to you is important to us.

We welcome your feedback as it helps us improve our services.

If you have an immediate concern about your treatment or care, or the care of a family member, we encourage you to discuss these with a staff member. Many problems can be resolved quickly by talking things over.

If you have been impressed by the care that you or someone you know has received, please let us know.

Equally, we welcome comments on how we might improve our services.  If you have any comments please let us know.

You have several options for making contact with us if you have any complaints, compliments or feedback about our services or staff at CM Health:

  • ask a staff member for the 'Feedback form - Have your Say" brochure which is available in all clinical areas. Complete the form and return it to the staff member for sending it to Feedback Central or post directly to Feedback Central.

  • or speak to a staff member or ask for a manager e.g. charge nurse, clinical nurse leader or team leader in the services, clinic or ward.

  • phone our Customer Service phone line: 09 277 1660.

  • if you have concerns after hours and you are not able to speak to a staff member, you can ask to speak to the Duty Manager.

Or email us: 

Please note. In order, for your complaint to be processed quickly, we require the following information:
If you are making the complaint on behalf of someone, please give your name, contact details and how are you related to the patient?   
Patient's Name:
Patient's date of birth:
Patient's contact details: (street address, home or work numberWhen is the best time to contact you?
CM Health Ward/Department/Service
Date of visit:
Description of what happen?

write to us:

  • Feedback Central, Counties Manukau Health, Private Bag 93311, Otahuhu 1640, Auckland.

Please note. In order for your complaint to be processed quickly, we require the following information:
If you are making the complaint on behalf of someone, please give your name, contact details and how are you related to the patient?   
Patient's Name:
Patient's date of birth:
Patient's contact details: (street address, home or work number)
When is the best time to contact you?
CM Health Ward/Department/Service   
Date of visit:
Description of what happen?     

What we will do

  • Complaints will be acknowledged within 5 working days.

  • We will endeavour to investigate your complaint within 20 working days from the date of acknowledgement.  You will be informed if this takes longer.

  • Complaints are treated confidentially and will not adversely affect the care you receive.

  • Compliments and comments will be passed on to the appropriate manager.

  • Helpful links to assist in making a complaint

If you require independent support to assist you during the complaints process, you may wish to use any of the free services below:

  • Health and Disability Advocacy: Free Phone: 0800 55 50 50  or Fax: 0800 2787 7678 or email: advocacy@hdc.org.nz

  • Health and Disability Commissioner:  Free Phone: 0800 11 22 33 or website: http://www.hdc.org.nz

  • Auckland District Inspectors: (for those under the Mental Health Act) Directory of District Health Inspectors.

Online Feedback, Compliments & Complaints Form

If you need to contact any of our Services, please go to our A-Z Service Directory.

We would appreciate you taking the time to provide us with your feedback and we welcome your comments. (DHB staff should use the appropriate internal channels). Please complete the details below.

Last modified: