Information for visitors at Middlemore hospital and Manukau SuperClinic (MSC) and for the patient using our health services: this includes what to bring, your rights and information about visiting the hospital and Manukau SuperClinic (MSC).

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Wayfinding maps

We have maps to help you find your way around each hospital:

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Directions and Parking

Information about how to find us.  Maps, directions and parking.

Directions and Parking

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Outpatient appointments

You may need a follow-up appointment in our outpatient clinic or other specialist clinics.  

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Visitors & family

Information for visitors, including visiting hours and a contact number for patient enquiries.  

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What to bring to the hospital

To help you during your stay we have prepared some general information for you.  

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Arriving at hospital

You will either be visiting as an outpatient appointment or will be admitted to hospital as arranged admission or an emergency admission.

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Your stay in the hospital

Useful information about your stay in hospital: what happens when you are admitted, what to bring with you and our approach to your care. 

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Preparing your child for a hospital stay

Staying in the hospital can be stressful for both the child and their family.  We aim to do everything possible to provide a comfortable and safe environment for both you and your child.  

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Do you have to pay?

Some people in New Zealand don't qualify to have these services paid for by the New Zealand Government and are required to pay.

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Your medical or clinical records

Information about how you request your medical or clinical records as well as your child's immunisation information.  

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Paataka Place

Paataka Place

Learn more about the cafes and retailers we have on offer.

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Free Public Wifi

The WiFi Hotspot is now live for staff and the public (visitors and patients) across a number of Counties Manukau Health sites. 

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Welcome to smokefree DHB

Counties Manukau Health is committed to promoting good health and maintaining a healthy environment for our patients, staff and visitors.  This is why all our buildings and grounds are totally smokefree.

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Interpreting and translation service

ITS is affiliated to Counties Manukau Health and provides interpreting and translation service solutions to a number of government and private agencies 24 hours a day, 7 days a week.  This service is available for all people who do not speak English as their first language. 

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Maaori health service

CM Health is committed to a programme of actions and activities aimed at improving Maaori and Pacific outcomes. 

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Concerned about your care

Any concerns you may have about your care and treatment can be discussed with a number of people involved in your care.  

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When someone dies in hospital

When someone close to you dies, it is often hard to know what to do or where to turn for advice and assistance.

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Hospital chaplaincy

The hospital chaplains are an integral part of the health care team.  

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Advance care planning

CM Health introduced advance care planning as a new health initiative which aims to benefit patients.

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Patient and Whaanau Learning Centre

This centre will be used to improve patient access to health information to help them better understand and manage their condition. The goal is to improve patient understanding of their condition or injury, the treatment plan, medication and home care and help whaanau members get more involved in making decisions about their health.

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Healthy Food and Beverages Policy DHB

CM Health is committed to ensuring that healthy food and beverage choices are available for staff, patients and visitors.

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Feedback, compliments & complaints

We welcome your feedback, please use our feedback form to send us a patient compliment or complaint.

Feedback Form

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