Making it easier to keep in touch with our patients

Auckland Region DHBs (Counties Manukau Health, Auckland and Waitemata) are starting to use email to communicate appointment information and letters with our patients, and we want to make sure we are sending information to the correct email. This is an optional service designed to make life easier for those patients who wish to take advantage of it.

We are in the process of collecting patient email addresses, so the next time you present to hospital or to any of our clinics, our front desk staff will ask for your email address when updating your patient contact details, ensuring that we have your up-to-date information in our system.

Our secure provider will send a verification email to all patients to confirm that the email address we have on file is correct and you are happy for us to communicate health information with you in this way.

The verification email will come from the following email address:
Counties Manukau Health Patient Verification (donotreply@emailverification.middlemore.govt.nz)

This email is genuine and we ask you to please respond. You are also welcome to email any queries to patientemail@middlemore.co.nz or check our frequently asked questions below.

Counties Manukau Health is committed to protecting your privacy. For more information see our Transparency Statement

Thanks for your help,
Auckland Region Data Quality Teams

 

 

Frequently Asked Questions

Why do you need my email address?

So we have an accurate record of all your contact details on file. 

Do I need to verify my email address for each DHB? 

You only need to respond once to the email that you’ve received in your inbox. This is to indicate your preference to receive email communication from Counties Manukau Health. If you are also a patient at Auckland and/or Waitemata DHB your email address and response will be automatically recorded in their patient administration system as well.

Do I have to agree to you communicating with me by email?

No, the choice is yours. By agreeing to let us communicate via email, you will be able to get appointment and hospital letters more quickly.

Secure provider? Who’s this? What do they do?

All three DHBs use the same company (Intilecta) to send out email addresses on our behalf to verify that we have the correct email for you. Privacy agreements are in place ensuring that your details will only be used for the purpose of verifying email address. 

But I still prefer my letters through post and the reminder texts.

If you don’t have an email address don’t worry, you will still be sent your letters through post and the reminder texts you receive will still remain the same. Receiving your letters via email is an optional service designed to make life easier for those patients who wish to take advantage of it. 

How do I know the email is not SPAM?

The genuine verification request from Counties Manukau Health will ONLY come from this email address: Counties Manukau Health Patient Verification (donotreply@emailverification.middlemore.govt.nz)

How long do I get to respond?

We would appreciate your response as soon as possible. Don’t worry if you accidentally delete the email - we will send you two further reminders. You will have three weeks to respond.

What happens if I lose the email you sent me?

Don’t worry - we will send you two more reminders. If for some reason you can't find any of the emails, you can talk to one of our receptionists next time you're in and ask them to update your information. Alternatively, you can email us at patientemail@middlemore.co.nz

What will happen if I don’t answer?

If you do not respond to the first email, we will send two further reminders. If we don’t hear from you after that, we will assume the email address we have on record is not accurate and we’ll continue to contact you by post.

What do I do if I have questions about the verification request?

If you have any questions or concerns, please email patientemail@middlemore.co.nz and we will do our very best to help.

What if I want to update the email address you have for me?

The next time you visit us or contact us, ask the receptionist or booking clerk to update the email address that we have on file for you.

What if I clicked the wrong response and want to change my response?

The next time you visit us or contact us, ask the receptionist or booking clerk if they can update your email address. Alternatively, you can contact us by email: patientemail@middlemore.co.nz