Patient Complaints, Complaints to HDC, and PGs Against DHB

I write in response to your Official Information Act request received by us 22 July 2020, requesting the following information: 

1. I am writing to request the number of patient complaints made to the DHB in the past five years, broken down by each year, 2015 to 2019.
2. Please state what number of the complaints was either upheld or disciplinary action or corrective measures were taken/ introduced as a result of the complaints.
3. Please state how many complaints in the same time frame were made to the HDC about the DHB or its employees, each year?
   1. How many complaints resulted in the DHB being found in breach of The Code of patient rights?

4. Please also state how many PGs (personal grievances) were taken against the DHB in the same time frame, broken down by year.
5. Please state how much was paid out to staff who took PGs each year. And please note which types of staff took the PGs - e.g. doctor, nurse, allied health etc.

Files

• Patient Complaints, Complaints to HDC, and PGs against DHB