The right care for you

Know where to go when you're sick or injured


Family Doctor: See your family doctor for all non-urgent health concerns

They will provide you with medical advice, prescriptions and help you to manage any long-term conditions.

If you don’t have a family doctor, (also known as your general practioners) you can ask family and friends or you can find one on Healthpoint.



Healthline: Call 0800 611 116 for health advice from a nurse

Healthline is staffed by registered nurses 24 hours a day, seven days a week. If English isn’t your first language, there are interpreters who can help.

More information about Healthline is available here.




Accident and Medical (A&M): If your family doctor is not available, go to your nearest A&M clinic

If you or your family are unwell at night, during the weekend, or on a public holiday, call your family doctor first. They will be able to advise or direct you to the nearest A&M clinic.

Click here to view a full list of all A&M clinics in the Counties Manukau area.



There are five clinics in South Auckland that are subsidised every day of the year. Please remember to bring your community service card or high user health card if you have one.

Free or low cost care may be available for:

  • children under 12 years old
  • adults over 65 years old
  • people with low incomes 

The subsidised clinics are:

  • Whitecross, Otahuhu | 15-23 Station Road, Otahuhu | Phone: 09 276 3000
    Open: 8am to 10pm, Monday - Sunday
  • East Tamaki Healthcare, Otara | 160 Bairds Road, Otara | Phone: 09 274 3414
    Open: 8am to 11pm, Monday - Sunday
  • East Care, Botany | 260 Botany Road, Botany | Phone: 09 277 1516
    Open: 24 hours a day, Monday - Sunday
  • Takanini Care | 106 Great South Road, Takanini | Phone: 09 299 7670
    Open: Open 8am-8pm, Monday - Sunday
  • Urgent Care Franklin | 149 Manukau Road, Pukekohe | Phone: 09 238 610
    Open: Open 8am-8pm, Monday - Sunday

A full list of all the Accident and Medical walk-in clinics is available on Healthpoint.

Hospital Emergency: If it's a life threatening emergency call 111

The Middlemore Hospital Emergency Department is for life-threatening conditions.







Helpful Tips

Help! I’m feeling sick, where do I go?
Your family doctor plays an important role in keeping your family healthy. Call your doctor for health advice and to make an appointment.

What if I don’t have a family doctor?
You can find a family doctor (and see their prices) at Healthpoint.

I can’t get to the doctors, what should I do?
To seek immediate health advice, contact your family doctor or call Healthline on 0800 611 116 to speak to a nurse. It’s free and available 24/7. If English isn’t your first language, there are interpreters who can help.

I can’t make it to the doctors during clinic hours, where should I go?
Your local Accident and Medical (A&M) clinic is open when your doctor is closed and you need urgent care. To find the closest A&M clinic to you, click here.

When should I go to the hospital?
If it’s a life threatening emergency, call 111. The Middlemore Hospital Emergency Department is for life-threatening conditions.

Unsure where to go?
Call Healthline for health advice from a nurse - 0800 611 116.

Helpful Resources


Download our A5 information card.

The flyer is also available to download in these languages:

Download our poster.
Download our A&M clinics poster.
Download our screensaver.
Download our Facebook banner.