For patients, parents & visitors
Information for visitors at Middlemore hospital and Manukau SuperClinic (MSC) and for patient using our health services: this includes what to bring, your rights and information about visiting the hopital and Manukau SuperClinic (MSC).
Wayfinding Maps
We have maps to help you find your way around each hospital:
Directions and Parking
Information about how to find us. Maps, directions and parking.
What to bring to hospital
To help you during your stay we have prepared some general information for you.
Do you have to pay?
Some people in New Zealand don't qualify to have these services paid for by the New Zealand Government and are required to pay.
Preparing your child for hospital stay
Staying in hospital can be stressful for both the child and their family. We aim to do eveything possible to provide a comfortable and safe environment for both you and your child.
Arriving at hospital
You will either be visiting as outpatient appointment or will be admitted to hospital as arranged admission or an an emergency admission.
Your stay in hospital
Useful information about your stay in hospital: what happens when your admitted, what to bring with you and our approach to your care.
Visitors & family
Information for visitors, including visiting hours and a contact number for patient enquiries.
On-Site Services
Find out about our on-site services at Middlemore Hospital, including food and drink, retail, telephones and ATMs, wifi and more.
Outpatient appointments
You may need a follow up appointment in our outpatient clinic or other specialist clinics.
Hospital chaplaincy
The hospital chaplains are an integral part of the health care team.
Maaori health services
CM Health is committed to a programme of actions and activities aimed at improving Maaori and Pacific outcomes.
CM Health interpreting and translation services
ITS is affiliated to Counties Manukau Health and provides interpreting and translation service solutions to a number of government and private agencies 24 hours a day, 7 days a week. This service is available for all people who do not speak English as their first language.
Concerned about your care
Any concerns you may have about your care and treatment can be discussed with a number of people involved in your care.
Feedback, compliments & complaints
We welcome your feedback, please use our feedback form to send us a patient compliment or complaint.
When someone dies in hospital
When someone close to you dies, it is often hard to know what to do or where to turn for advice and assistance.
Advance care planning
CM Health introduced advance care planning as a new health initiative which aims to benefit patients.
Your medical or clinical records
Information about how you request your medical or clinical records as well as your child's immunisation information.
Smokefree DHB
CM Health is committed to promoting good health and maintaining a healthy environment for our patients, staff and visitors.
Healthy Food and Beverages Policy DHB
CM Health is committed to ensuring that healthy food and beverage choices are available for staff, patients and visitors.
Free Public Wifi
The WiFi Hotspot is now live for staff and public (visitors and patients) across a number of Counties Manukau Health sites.
Patient and Whaanau Learning Centre
This centre will be used to improve patient access to health information to help them better understand and manage their condition. The goal is to improve patient understanding of their condition or injury, the treatment plan, medication and home care and help whaanau members get more involved in making decisions about their health.
Paataka Place
Learn more about the cafes and retailers we have on offer.