The right care for you

Know where to go when you're sick or injured


Family Doctor: See your family doctor for all non-urgent health concerns

They will provide you with medical advice, prescriptions and help you to manage any long-term conditions. If you don’t have a family doctor (also known as your General Practioners) you can ask family and friends or you can find one on healthpoint.

Healthline: Call 0800 611 116 for health advice from a nurse

Healthline is staffed by trained and registered nurses 24 hours a day, seven days a week. If English isn’t your first language, there are interpreters who can help. More information about Healthline is available here.

Accident and Medical (A&M): If your family doctor is not available, go to your nearest A&M clinic

If you or your family are unwell at night, during the weekend, or on a public holiday, call your family doctor first. They will be able to advise or direct you to the nearest A&M clinic.

Click here to view a full list of all A&M clinics in the Counties Manukau area.

There are five clinics in South Auckland that are subsidised from 6pm – 8am, every day of the year. Please remember to bring your community service card or high user health card if you have one.

Subsidies are available for:

  • children under six years old
  • adults over 65 years old
  • people with low incomes

The subsidised clinics are:

  • Whitecross, Otahuhu | 15-23 Station Road, Otahuhu | Phone: 09 276 3000
    Open: 8am to 10pm, Monday - Sunday
  • East Tamaki Healthcare, Otara | 160 Bairds Road, Otara | Phone: 274 7823
    Open: 8am to 11pm, Monday - Sunday
  • East Care, Botany | 260 Botany Road, Botany | Phone: 277 1516
    Open: 24 hours a day, Monday - Sunday
  • Takanini Care | 106 Great South Road, Takanini | Phone: 299 7670
    Open: Open 8am-9pm, Monday - Sunday
  • Pukekohe Family Healthcare | 10 West Street, Pukekohe | Phone: 237 0280
    Open: 8am - 9pm, Monday - Sunday

A full list of all the Accident and Medical walk-in clinics is available on Healthpoint.

Hospital Emergency: if it's a life threatening emergency call 111

The Middlemore Hospital Emergency Department is for life-threatening conditions.

Helpful Tips

Help! I’m feeling sick, where do I go?
Your family doctor plays an important role in keeping your family healthy. Call your doctor for health advice and to make an appointment.

What if I don’t have a family doctor?
You can find a family doctor (and see their prices) at

I can’t get to the doctors, what should I do?
To seek immediate health advice, contact your family doctor or call Healthline on 0800 611 116 to speak to a nurse. It’s free and available 24/7. If English isn’t your first language, there are interpreters who can help.

I can’t make it to the doctors during clinic hours, where should I go?
Your local Accident and Medical (A&M) clinic is open when your doctor is closed and you need urgent care. To find the closest A&M clinic to you, visit our website

When should I go to the hospital?
If it’s a life threatening emergency, call 111. The Middlemore Hospital Emergency Department is for life-threatening conditions.

Unsure where to go?
Call Healthline for health advice from a nurse - 0800 611 116.

 Know where to go - download our helpful flyer on choosing the right care for you