Important: Our visiting policy has changed. Check here for more information.

With Auckland moving to Alert Level 3 at 6am on Sunday, 28 February we have had to make changes to our Visitor Policy.

Our priority is to keep our hospitals, clinics and other sites safe for everyone.

“Haumara te taonga - Keeping our treasures safe”

Visiting at Middlemore Hospital is currently only on essential and compassionate grounds, or birthing partners.

Our priority is to keep our patients safe. 

We need to manage the number of people coming to our hospitals and other sites.

Whaanau wishing to visit a patient on compassionate grounds will need to contact the lead clinician in advance.

Thank you for your support as we work to slow the spread of COVID-19.

Outpatient areas

For questions about Outpatient Appointments - Customer Service

Alert Level 3

Visits only for exceptional needs

By one key person from the same ‘bubble’ as a patient
a person most involved in care for a patient at home
with prior arrangement with the Charge Nurse/ Midwife Manager
(or the Duty Manager – for out-of-hours)

For compassionate needs

Including patients who are:

  • Critically ill, rapidly deteriorating or dying patients,
  • Very distressed or needing additional emotion support,
  • Needing specialised care needs due to a disability,
  • In hospital for more than 7 days,

For carer education and planning to provide a safe/timely discharge

No visiting by any children under 15 years
Please don’t bring any food items for patients

Areas with Further Restriction


Current Criteria / Policy

Critical Care Complex (intensive care)

One named person On a case-by-case basis - with prior approval of Charge Nurse/ Midwife Manager:

No visiting – if any COVID-19 patients are in Unit

NICU Neonatal Unit/ Neonatal Intensive Care

Mother only

For babies staying more than 48 hours:
Father/ or one nominated support person for the mother ideally - the same person on all visits

Kidz First / Children’s hospital

One Primary Caregiver: ideally - the same person on all visits

One additional caregiver if length of stay is more than 14 days, or if a child is seriously unwell or dying

Maternity (and Birthing)

Visiting - only with prior approval from the Charge Midwife Manager.

See notes for key Support people during labour/ birth.


COVID-19 (suspected / confirmed)

As per National Policy:

Ward Charge Nurse / Midwife must consult Duty Manager

One visitor - only for essential & compassionate grounds,

and with preparations to enable appropriate PPE to be used.


Supporting people coming into hospital


Current Criteria/ Policy

Emergency Department (urgent care)

Emergency Dept assessment, ward & short stay units for support:

One support person may attend - to assist with diagnosis and initial treatment. Once patient status in Emergency Department has been decided – the ‘No Visitor’ policy criteria.

Birthing Maternity / Women’s Heath

Birthing – two support people can be at labour/ birthing

For support - ideally, the same people on any visits

Compassionate needs - one support person for support (e.g. stillbirth, extreme distress, more than 7 days in hospital)

Day Treatment Areas

e.g. Dialysis Unit

One support person - as per policy criteria / exceptions

Confirmed Outpatient Appointments

(needing a support person to attend with patient)

For Galbraith Infusion Centre or Haematology Day Ward

•         On arrival, nurse will assess & check patients temperature

•         No support person – due to small space in unit


Other outpatients appointments

•         One support person can attend for essential assistance (elderly/ frail, child, limited communication)

•         One primary caregiver for child

Interpreter support can be provided by the hospital

Mental Health Units

Please discuss arrangements with the Mental Health team on a case-by case basis.

Delivery of essential items to inpatients

Delivering of any food is not permitted.

Essential personal item delivery is permitted – items need to fit into a small plastic bag for delivery

Items e.g.: hearing aids, dentures, spectacles, clothes, personal hygiene products/ toiletries - (100ml size),

breast milk and/or specialised formula, book/ Bible, mobile phones/ charger, laptop or tablet/e-reader.

Carer / for discharge of patient

One key support person - to enable a safe and timely discharge of a patient, including any carer education - and to collect patient from ward.

Business / suppliers

Delivery of medical items needing immediate supply

Full Details

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