Important: Our visiting policy has changed. Check here for more information.

Our Visitor Guide

For the safety of our patients, their whaanau and our staff, we have flexible visiting in place. Our Programme Coordinator - Pacific Workforce Ola Ioane explains exactly what that looks like. If you're planning to come and visit a loved one, please watch the video or read the information below.

“Haumara te taonga - Keeping our treasures safe”

Our priority is to keep our hospitals, clinics and other sites safe for everyone.

The move to Alert Level 1 at 11:59pm on Wednesday, 7 October has meant our visiting policy can be relaxed slightly, however CM Health will continue to limit visitors and public health measures are still required. 

As of Thursday, 8 October visiting hours will be between 2pm and 8pm with no more than two people permitted per patient at one time.

A key support person can visit between 8am and 8pm or at all times by arrangement for compassionate reasons - please check with the charge nurse on the ward your whaanau are on.

Visitors including repeat visitors, outpatients and their support person will continue to be screened, using questions based on current COVID-19 case definition, and registered to enable contact tracing prior to entering the site.

Children under the age of 16 may visit between 2pm and 8pm by arrangement for compassionate reasons - please check with the charge nurse on the ward your whaanau are on.

Service Exceptions

Neonatal Unit

For the Neonatal Unit the overriding principle is that mother and baby are considered as one, i.e. not a baby and a visitor.


  • Mother and father (or designated caregiver) can visit baby without restrictions.
  • Daily registration/screening will occur before entry to the Unit
  • One visitor per day between 2.00 and 4.00 pm.
  • Siblings over 5 years of age are permitted to visit between 2.00 and 4.00 pm but must be supervised by an adult.

Paediatric Inpatients

For all children under 15 years of age, both parents are considered primary caregivers. In some instances a primary caregiver may not be the parent (i.e. grandparent, aunty, adult sibling or other appointed caregiver).


  • Primary caregiver(s) remain with child during inpatient stay.
  • In a case where there is a sibling of a child with a primary caregiver without any other adult support, the sibling can stay in the room with the patient and caregiver for the duration of the inpatient stay.
  • Between 2.00 and 8.00 pm two visitors (additional to the primary caregivers) can visit and rotation of visitors is permitted. This includes siblings less than 16 years of age.  Visiting siblings must be supervised by an adult.

Outpatient areas

For questions about Outpatient Appointments - Customer Service

Please help us keep our patients safe

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