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Important: Our visiting policy has changed. Check here for more information.

Visitor Guidance

Our Visitor Guide

For the safety of our patients, their whaanau, and our staff Counties Manukau Health will continue to limit visitors and require visitors to observe all health measures at our facilities.

Clinical Liaison Nurse - Plastics and Burns – Denyse Lewis Lavea explains what that looks like.

If you're planning to visit a loved one at one of our facilities please watch the video or read the information below.

Our priority is to keep our hospitals, clinics and other sites safe for everyone.

Under Alert Level 1 Counties Manukau Health will continue to limit visitors, and public health measures are still required to be observed by visitors to all our facilities.

We need your help to keep everyone safe

We are no longer carrying out Visitor Screening – please use the NZ COVID Tracer app to scan our QR code each time you visit our hospital and clinics.

This code will be displayed at the entrances to all CM Health facilities.

We also ask that you use hand gel when entering the hospital, adhere to our visitor guide and stay home and call Healthline on 0800 611 116 if you feel unwell.

Visiting hours

Visiting hours are between 2pm and 8pm with no more than two people (including children) permitted per patient at one time.

A key support person can visit between 8am and 8pm or at all times by arrangement for compassionate reasons - please check with the charge nurse on the ward your family member or friend is on.

Children under the age of 16 may visit between 2pm and 8pm for compassionate reasons – again, please check with the charge nurse on the ward your family member or friend is on.

Examples of compassionate considerations can be found below.

Thank you

We know this can be a difficult time for many of you who want to be there for your loved one.

Please remember that this policy is in place to ensure your mum, dad, tamariki, moko, sister, brother, cousin or friend are provided the best possible care.

Healthy food policy

Visitors are reminded that CM Health has a healthy food policy and visitors are asked to not bring takeaways into our facilities - home cooked meals and snacks are welcome.

Examples of compassionate considerations

  • The acuity of the patient (non-acute, acute but stable, acute – unstable, palliative) critically ill or dying; or
  • On the AMBER Care or Manawanui pathway; or
  • An admission (or combination of admissions) has been for a prolonged period eg: more than 7 days; or
  • The requirement for additional emotional or psychosocial support and care from family/whaanau beyond what technology can provide or technology is not available or appropriate; or
  • Has special care and support needs due to a disability
  • The age and / or vulnerability of the patient e.g. children under 15, new mothers, the disabled, the confused, level of distress.
  • The patient has communication needs in order to facilitate day to day care (not to be confused with interpreting).
  • The impact on the safety and comfort of other patients.
  • Circumstances which may limit the ability of family / whaanau to visit during usual visiting times because of work / family responsibilities, living out of town etc.
  • Carers who need to attend for education to support discharge planning and process.

Service Exceptions

Neonatal Unit

For the Neonatal Unit the overriding principle is that mother and baby are considered as one, i.e. not a baby and a visitor.

 
  • Mother and father (or designated caregiver) can visit baby without restrictions.
  • Daily registration/screening will occur before entry to the Unit
  • One visitor per day between 2.00 and 4.00 pm.
  • Siblings over 5 years of age are permitted to visit between 2.00 and 4.00 pm but must be supervised by an adult.

Paediatric Inpatients

For all children under 15 years of age, both parents are considered primary caregivers. In some instances a primary caregiver may not be the parent (i.e. grandparent, aunty, adult sibling or other appointed caregiver).

 
  • Primary caregiver(s) remain with child during inpatient stay.
  • In a case where there is a sibling of a child with a primary caregiver without any other adult support, the sibling can stay in the room with the patient and caregiver for the duration of the inpatient stay.
  • Between 2.00 and 8.00 pm two visitors (additional to the primary caregivers) can visit and rotation of visitors is permitted. This includes siblings less than 16 years of age.  Visiting siblings must be supervised by an adult.

Outpatient areas

For questions about Outpatient Appointments - Customer Service

Please help us keep our patients safe

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