How are COVID-19 samples processed in the Lab?

Sora Lee (Lab Scientist) explains the process Counties Manukau Health Labs follow when processing COVID-19 samples.

Click here to view video

How to keep yourself and others safe


Useful Websites

Frequently Asked Questions (FAQs)

What is COVID-19 (novel coronavirus)?

COVID-19 is a new virus that can affect your lungs and airways. It’s caused by a type of coronavirus. There are simple steps you can take to protect you, your family and whānau. 

Everything you need to know about COVID-19 is available on the website:

How do I protect myself and others from COVID-19?

You should always practice good hygiene by:

  • covering coughs and sneezes with disposable tissues
  • washing hands for at least 20 seconds with water and soap, and drying them thoroughly:
  • before eating or handling food
  • after using the toilet
  • after coughing, sneezing, blowing your nose or wiping children’s noses
  • after caring for sick people.

People with symptoms of acute respiratory infection should practice good cough etiquette (maintain distance, cover coughs and sneezes with disposable tissues, and wash hands). If you have concerns, you can contact the dedicated COVID-19 Healthline for free on 0800 358 5453

What Alert Level is New Zealand at, and what does this mean?

New Zealand has a four-level COVID-19 alert system, that specifies public health and social measures to be taken against COVID-19.

New Zealand is currently at Alert Level 2: Reduce. Level 2 means that COVID-19 is contained, but risk of community transmission is growing because we have more cases. This is when we are focused on slowing down the spread by reducing our contact with one another. We also increase our border measures and we cancel events. We ask people to work differently if they can and to cancel unnecessary travel.

Find out about the Alert Levels and what this means on the website:

Click here for more commonly asked questions. More information can be found on the All-of-Government Covid-19 website.

Easy Read Resources

NZ Sign Language Resources

COVID-19 Community Based Assessment Centres

Updated 18 May 2020

There are community based assessment centres (CBACs) across the Auckland region where you can get assessed and tested for COVID-19. You only need to have ONE of the below symptoms to be tested:

  • Cough
  • Sore throat
  • Runny nose
  • Shortness of breath
  • Loss of smell 
  • Fever

If you do not have any symptoms, you will not need to be tested. If you’re unsure if you need to be tested, call your family doctor or phone Healthline on 0800 358 5453.

Location Centre Name, Address and Opening Hours Referral Process

The Whanāu Ora Community Clinic
25 Druces Road, Wiri, Auckland.
Open 8am – 3pm, Monday - Friday

Walk-ins accepted

South Seas Healthcare, Otara
14 Fair Mall Shop 9-12 Otara, Auckland 2023
Open 8am – 3pm, 7 days

Walk-ins accepted 

Spectrum House
292a Botany Road, Howick
Open 8am – 3pm, Monday - Friday

Walk-ins accepted 

Langimalie Health Centre Panmure
RSA Car Park
Domain Road Entrance, Panmure
Open 8am – 3pm, Monday - Friday

Walk-ins accepted 

White Cross St Lukes Urgent Care Clinic
52 St Lukes Road, Mount Albert
Open 8am – 3pm, 7 days

Walk-ins accepted 

Shorecare Northcross
948 East Coast Rd, Northcross
Open 8am – 3pm, 7 days

Patients to call and book an appointment
021 256 6321

WEST Whānau House Waipareira Trust Henderson 
6-8 Pioneer Street, Henderson
Open 8am – 3pm, 7 days

Walk-ins accepted

Metro Auckland Designated Practices

Current as of Friday 8 May 2020

Before referring patient, please remember:

  • notify Designated Practice per referral instructions below (i.e. contact practice if phone/email indicated below) AND
  • complete an eNotification with relevant clinical details

Contact the Designated Practice before you send the patient unless walk-in is indicated as being acceptable.
This is for the safety of the patient and others, and to ensure the Designated Practice has the capacity to see the patient.

Click here for the full list of designated practices

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