Counties Manukau Visitor Policy

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Alert 3 Frequently Asked Questions

Why is Auckland in Alert Level 3?

Auckland is in Alert Level 3 until midnight Wednesday 26 August after a person contracted COVID-19 in the community. Since then there have been a number of confirmed cases.
Our health authorities are working quickly to find where and how the person contracted the virus and undertake contact tracing.

Staying in Alert Level 3 reduces the risk of COVID-19 spreading in our communities undetected. There continues to be a heightened risk of community transmission.

We understand this can cause anxiety and worry. Please do not panic and remember if you have any cold or flu-like symptoms, you should get tested immediately.

How will I know if I have been in contact with the case or one of their household members?

Our health authorities are working quickly to trace everyone who has been in close and casual contact with the positive case. If this is you, they will contact you and advise you on next steps.

Click here for more information

How are COVID-19 samples processed in the Lab?

Sora Lee (Lab Scientist) explains the process Counties Manukau Health Labs follow when processing COVID-19 samples.

Click here to view video

How to keep yourself and others safe


Useful Websites

Frequently Asked Questions (FAQs)

What is COVID-19 (novel coronavirus)?

COVID-19 is a new virus that can affect your lungs and airways. It’s caused by a type of coronavirus. There are simple steps you can take to protect you, your family and whānau. 

Everything you need to know about COVID-19 is available on the website:

How do I protect myself and others from COVID-19?

You should always practice good hygiene by:

  • covering coughs and sneezes with disposable tissues
  • washing hands for at least 20 seconds with water and soap, and drying them thoroughly:
  • before eating or handling food
  • after using the toilet
  • after coughing, sneezing, blowing your nose or wiping children’s noses
  • after caring for sick people.

People with symptoms of acute respiratory infection should practice good cough etiquette (maintain distance, cover coughs and sneezes with disposable tissues, and wash hands). If you have concerns, you can contact the dedicated COVID-19 Healthline for free on 0800 358 5453

What Alert Level is New Zealand at, and what does this mean?

New Zealand has a four-level COVID-19 alert system, that specifies public health and social measures to be taken against COVID-19.

The Auckland region is currently at Alert Level 3: Restrict. Level 3 means there is a high risk that COVID-19 is not contained. This is when there are multiple cases of community transmission occurring or clusters in multiple regions. The focus is on restricting gatherings to no more than 10 people, travel restrictions are in place, working from home where possible and social distancing rules apply. Businesses can open with contactless protocols in place.

The rest of New Zealand is currently at Alert Level 2: Reduce. Level 2 means that COVID-19 is contained, but risk of community transmission is growing because we have more cases. This is when we are focused on slowing down the spread by reducing our contact with one another. We also increase our border measures and we cancel events. We ask people to work differently if they can and to cancel unnecessary travel.

Find out about the Alert Levels and what this means on the website:

Click here for more commonly asked questions. More information can be found on the All-of-Government Covid-19 website.

Easy Read Resources

NZ Sign Language Resources

COVID-19 Community Testing Centres

Updated 21 August 2020

The Community Testing Centres are drive-thru so people can maintain physical distancing and be safely tested. All testing for COVID-19 is free.

People can also be tested for free at general practices and urgent care clinics and these providers have also seen increased demand.

No referrals are needed.

If you have any symptoms, please get a free test at your local doctor, Urgent Care Clinic, or at one of our Community Testing Centres.  

If you have any concerns please phone your family doctor or phone Healthline on 0800 358 5453.

Community testing for COVID-19 is not available at Hospital Emergency Departments.

Please click here for a list of Community Testing Centres


Centre Name, Address


The Whānau Ora Community Clinic
25 Druces Road, Wiri
Open 8am-6pm, Monday to Sunday


Otara Community Testing Centre 
Otara Town Centre carpark, 14 Fair Mall, Otara
Open 9am-6pm, Monday to Sunday


Takanini Urgent Care
106 Great South Road, Takanini
8am-6pm, Monday to Sunday


Local Doctors Airports Oak
149A Kirkbride Road, Airport Oaks
Open 8am-4pm, Monday to Sunday


Mangere Town Centre Community Testing Centre
Mangere Town Centre, Waddon Place, Mangere
Open 8am-4pm, Monday to Sunday


Botany Road Community Testing Centre
292 Botany Road, Golflands
Open 8am-5pm, Monday to Sunday


Eden Park Community Testing Centre
Corner of Sandringham Road and Reimers Avenue, Mt Eden
Open 8am-6pm, Monday to Sunday


White Cross ST Lukes Accident & Urgent Medical
52 Saint Lukes Road, St Lukes
Open 8am-4pm, Monday to Sunday


Northcote Community Testing Centre
16-18 College Road and Kilham Avenue
Entrance via College Road
Open 8am-6pm, Monday to Sunday


EventFinda Stadium/North Shore Events Centre
17 Silverfield Lane, Wairau Valley
Open 8am–4pm, Monday to Sunday 


Whanau House, Waipareira Trust, Henderson
Corner of Edsel St & Catherine St Henderson
Open 8am-6pm, Monday to Sunday


Health New Lynn
Level 1 Carpark, Totara Health Services, McCrae Way, New Lynn
Open 9am-5pm, Monday to Sunday


Henderson Specialty Centre 
131 Lincoln Road, Henderson
Open 8am-4pm, Monday to Sunday


Coast to Coast Wellsford Medical Centre 
220 Rodney Street, Wellsford
Open 8:30am-5pm. Monday to Sunday (Patients to call and book an appointment. NO WALK-INS ACCEPTED. Phone 09 423 8086)


Coast to Coast Walkworth
77 Morrison Drive, Warkworth
Open 8:30am-5pm, Monday to Sunday (Patients to call and book an appointment. NO WALK-INS ACCEPTED. Phone 09 425 8585)


Waiheke Medical Centre 
132 Ocean View Road, Waiheke Island
Open 8:30am-4pm, Monday to Sunday

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