Important: Our visiting policy has changed. Check here for more information.
Our Communications Team manages all media enquiries and requests for filming and photography. We are keen to promote our work and aim to respond positively to all reasonable requests about CM Health.
We can save you time and trouble trying to track down medical staff and researchers who specialise in the subject you are covering, and can often put you in contact with a busy practitioner who may not otherwise understand the demands of your deadlines.
Our Communications Team manages all media enquiries and requests for filming and photography. We are keen to promote our work and aim to respond positively and openly to all reasonable requests about Counties Manukau Health.
Download media policy for more guidelines and procedures.
Please contact the Media Line on (09) 250 9857. Please note we do not run a 24 hour media line. However, the service is available between 8am to 7pm, seven days a week.
We do not facilitate media interviews with patients.
In the event of a trauma or an internal emergency, the media plays a vital role by providing the community with the latest news and public service announcements. Our disaster response plan includes operation of an on-site media centre to make sure your needs are met.
After obtaining consent, we can confirm admission and provide a condition report for the patient, limited to one of the following:
When patients or their family members decline consent for release of information and request that all information about them or their child remains confidential, we are unable to comment on such patients.
We also will not comment on any specific cases unless we have direct evidence of the patient’s consent other than to state the condition of said patient. Please note that unless we are supplied with a patient’s name, we may not be able to provide a condition update.
Confirmation of a patient's death occurs only with family consent and after notifying next of kin. Sometimes we will refer you to the police media liaison officer.