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Viewing entries tagged with 'safety'

Quality accounts.350

CM Health Quality Accounts

Posted by Communications Team on 17 December 2015 |

Each year, all DHBs produce a set of “Quality Accounts” which showcase our on-going commitment to quality and safety, particularly with regards to our performance against National Health Targets, quality standards, patient safety priorities, service improvements and integration initiatives.  

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Maria and Geraint

Speak up

Posted by CEO Blog on 8 December 2015 |

Last week I was fortunate to be invited to Pukekohe Hospital for a coffee and a chat. While I was there, I made a surprise presentation to a lovely lady called Maria Burch. Maria works at Franklin Memorial Hospital and has been a Health and Safety representative for the past five years.   Along with 19 safety reps from across the organisation, Maria was recognised for her contribution to keeping our workplace safe for our patients, visitors and staff. Maria received her award for outstanding health and safety engagement and service.

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john hanson 426

A breach of privacy

Posted by Geraint Martin on 21 May 2015 |

The other day I saw a staff member getting into their car, and putting what looked like a handful of patient notes in the boot. He was probably off to see his patients at a clinic or do a home visit. This sort of thing is not unusual, especially as we are very much a paper based system and need to take patient notes with us to do our jobs. However, I couldn’t help thinking how accountable we are for keeping the personal and sensitive details of our patients safe when their notes are in our care. I bring this up as we have dealt with a case where patient information (contained in a notebook) was left in a vehicle, in full view while unattended. To compound matters, the car was broken into, and the notebook discarded along the way. While the notebook was retrieved, the Privacy Commissioner at the outset told CM Health that it had likely breached ‘Rule 5′ of the Health Information Privacy Code. In a nutshell, the Commissioner indicated that in this situation we did not take reasonable safeguards to protect the information contained in the notebook.

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Geraint Martin

The empathy zone

Posted by Geraint Martin on 2 April 2015 |

During patient experience week (23-26 March), I popped in to the very popular empathy zone, where you could experience some of the challenges facing our patients and people living in our community. For example you could put on a pair of glasses, which reduce sight, use a wheelchair or crutches, try putting on a hospital gown with an arm splint and attempt simple tasks, like threading beads, while wearing padded gloves.

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Geraint Martin

Middlemore Hospital’s Emergency Care leads the way

Posted by Geraint Martin on 26 March 2015 |

We all strive to provide the best care for our patients, and it takes a lot of work, patience and motivation to create a culture where continuous quality improvement is expected, talked about and adhered to.

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Geraint Martin

Culture eats strategy for breakfast

Posted by Geraint Martin on 12 November 2014 |

Over a decade ago I was lucky enough to work at the Henry Ford Health System in Detroit, which is recognised as one of the leading health systems in the United States. On my last day I accompanied the Professor of Surgery to ICU, and as he was about to touch a patient the Health Care Assistant (HCA) spoke up and said “please don’t touch that patient”. When the Professor asked why, the HCA said it was because he hadn’t washed his hands. With a discerning nod, the Professor thanked her for reminding him. This gave me a glimpse into the culture of an organisation where people felt empowered to speak up if they saw something that was wrong.

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Geraint Martin

How safe are we?

Posted by Geraint Martin on 28 October 2014 |

“I can tell what kind of care my daughter is going to get within 15 steps of walking on to a ward.”

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Geraint Martin

The Week That Was

Posted by Geraint Martin on 26 February 2014 |

One of the most fascinating things about working in healthcare is that no two days are the same. As you come to work each day, you never quite know what’s going to be thrown at you. Never was this truer than last week, which brought with it some big challenges alongside some really fantastic achievements.

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There’s No Such Thing As Overnight Success

Posted by Geraint Martin on 26 November 2013 |

You may know that I’m a great fan of Jim Collins, particularly his book Good to Great. When he looked at what characterizes successful organisations, he observed that they rarely achieve overnight success. In actual fact, such organisations work hard over a long period of time in order to build up the momentum required for that leap to greatness. People may see an organisation taking off but that belies the huge amount of effort and hard work that has led up to that point.

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